Kollecktiv 202 Full Body 4D Massage Chair Zero Gravity SL Track

One thing I should mention is that sometimes the 4D roller on this chair makes a clicking or clipping noise. It's not a deal-breaker, but it does make me wonder about the quality of the materials used or the design of the roller gears. I hope that this doesn't lead to the same issues I've had with other shiatsu massagers in the past.

Their service is top-notch from start to finish. I was blown away by how amazing they were every step of the way. Not only are their products of the highest quality, but the support they provide is truly exceptional.

The chair was okay, but gotta say, the heating thing didn't quite live up to my expectations. It's not on par with some of the big-name brands out there.

My back roller carriage stopped working just three weeks after I started using it. They promptly sent a new cable and sent a technician to fix the issue. The technician determined that the problem was with the carriage stop switch and ordered a replacement. Unfortunately, there was a mix-up, and instead of the carriage stop switch, a control board was sent. This mistake caused a delay in the repair process. Once the technician realized the error, they took the initiative to order the correct part. However, it took a whole week for the technician to come back and install the right component, leaving me without the use of my chair for an extended period.

The thing about the chair is that I can't really stretch out my legs completely – they stay a bit bent at the knee. But, you know, overall, it still does the job for me pretty well. And the cool part is, it's pretty easy to scoot around in, way better than my old Dreamweaver chair that felt like it was glued to the floor. When you think about how much it costs, I reckon it's tough to find something better.

So, here's the scoop - when I crank up the shoulder and neck massage, the headrest pillow tends to do a little dance and end up behind the chair. Also, the chair is a smidge louder than I thought it would be. But you know what? I've found that the neck massage is actually comfier without the pillow, and the noise doesn't mess with the chill-out vibes. Despite these quirks, I'd totally give this chair a thumbs up for family and friends.

The delivery was a bit meh – they just dropped the two boxes by the road without giving us a heads-up. But once we got that massage chair up and running, it's been pure bliss, like heaven for both me and my husband. The only hiccup was wrestling with the arm screws, a real challenge.