Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for All delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if deemed unrepairable or defective by our service team to the point a replacement is needed. After 30 days, all of our chair manufacturers offer warranty service.
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Please contact Kollecktiv by email:{[email protected]} , explain the situation and get your RMA number on any item. It'll be refused if you return the item before contacting us without a RMA number.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
Tape boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.
Dear, we offer free shipping for each order, and it takes 6-8 business day to deliver. If you want to receive and experience our massage chair faster, you can pay $50 shipping fee to get 3-4 business days delivery time
By white glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.
4D means that the massage roller can be adjusted by width, height, depth and speed.