At Kollecktiv, we strive to provide a seamless and hassle-free shopping experience for our customers. This includes ensuring prompt and reliable shipping of your orders. Please read our Shipping Policy carefully to understand the details of our shipping process.
1. Shipping Destinations:
We currently offer shipping to customers within United States. If your location is not listed, kindly contact our customer support team for further assistance.
2. Processing Time:
Once your order is placed, we require a processing time of 1-2 business days to prepare your order for shipment. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
3. Shipping Methods and Estimated Delivery Time:
We partner with reputable shipping carriers like CEVA, XPO, etc. to ensure secure and timely delivery of your orders. The available shipping methods and estimated delivery times are as follows:
– Standard Shipping: Estimated delivery within 7 business days.
– Express Shipping: Estimated delivery within 3 business days.
Please note that these estimated delivery times are based on business days and do not include weekends or public holidays.
4. Shipping Charges:
We offer free shipping for all orders.
5. Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can also log in to your account on our website to view the status of your order and track its progress.
6. Customs and Duties:
Free taxes within US
7. Order Modifications or Cancellations:
If you need to modify or cancel your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications or cancellations may not be possible.
8. Shipping Issues:
In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution for you.
If you have any further questions or concerns regarding our Shipping Policy, please feel free to reach out to our customer support team. We are here to assist you and provide any necessary clarification or assistance.
Contact us: [email protected]