Thank you for choosing kollecktiv.com for your massage chair purchase. We want to ensure a smooth and secure payment process for all our customers. Please read our Payment Policy carefully to understand the details of our payment methods and procedures.

1. Accepted Payment Methods:
We accept the following payment methods for your convenience:
– Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
– PayPal: You can securely make payments using your PayPal account.
– Bank Transfers: We also accept direct bank transfers for certain orders. Please contact our customer support team for more information if you wish to use this payment method.

2. Currency:
All transactions on our website are processed in USD. Please ensure that you select the correct currency during the checkout process to avoid any discrepancies.

3. Payment Security:
We prioritize the security of your payment information. Our website employs industry-standard encryption technology to ensure the confidentiality and integrity of your payment details. Your payment information is encrypted and transmitted securely to prevent unauthorized access.

4. Order Confirmation:
Once your payment is successfully processed, you will receive an order confirmation email containing the details of your purchase. Please keep this email for your records. If you do not receive an order confirmation email, please check your spam folder or contact our customer support team for assistance.

5. Order Cancellations or Modifications:
If you need to cancel or modify your order after payment, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, cancellations or modifications may not be possible. Please refer to our Shipping Policy for more information.

6. Payment Verification:
In certain cases, we may require additional verification or information to process your payment. This is to ensure the security and legitimacy of the transaction. If we request any additional information, please provide it promptly to avoid any delays in processing your order.

7. Payment Errors or Issues:
If you encounter any errors or issues during the payment process, please contact our customer support team for assistance. We will investigate the matter and work with you to resolve any payment-related issues.

8. Pricing and Taxes:
All product prices listed on our website are in USD and are exclusive of any applicable taxes or fees. The total purchase price, including any taxes or fees, will be displayed during the checkout process before you make the payment.

If you have any further questions or concerns regarding our Payment Policy, please feel free to reach out to our customer support team. We are here to assist you and provide any necessary clarification or assistance throughout the payment process.
Send us a email: [email protected]