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Accepted Payment Methods:
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer payment through PayPal for added convenience.
NOTE: We highly recommend using PayPal for payment. If your payment through the credit card option fails, please follow the steps below to resolve the issue:
Security Concerns:
Q: Is my payment information secure?
A: Yes, we prioritize the security of your payment information. Our website is encrypted to ensure that your data remains safe and confidential during transactions.
Payment Confirmation
Q: How will I know if my payment has been successfully received?
A: You will receive an email confirmation shortly after completing your payment. This email will serve as confirmation that your payment has been successfully processed.
Payment Errors
Q: What should I do if I encounter an error while making a payment?
A: If you encounter any errors during the payment process, please double-check the information entered and ensure that all fields are filled correctly. If the issue persists, please contact our customer support team for assistance
Email: support@kollecktiv.com
whatsApp: +1 (706) 452-1787.
Payment Refunds
Q: What is your refund policy for payments?
A: Please refer to our refund policy for detailed information on refunds and returns. Generally, refunds are processed back to the original payment method used for the purchase.
Question: How will I know if my order has been successfully placed?
Answer: Upon successfully placing your order, you will receive an email confirmation containing your order details. Please check your inbox and spam folder if you do not receive it immediately. (If you need to change your address and phone number, please contact customer service in 12 hours [Email: support@kollecktiv.com/WhatsApp: +1 (706) 452-1787]
Question: How can I track my order?
Answer: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order on the shipping carrier's website.
Question: How long will it take for my order to be delivered?
Answer: Dear, we offer free shipping for each order, and it takes 5-7 business day to deliver. If you want to receive and experience our massage chair faster, you can pay $200 shipping fee to get 3-5 business days delivery time.
Question: What should I do if my order is delayed?
Answer: If your order is experiencing delays beyond the estimated delivery timeframe, please contact our customer support team. We will investigate the issue with the shipping carrier and provide you with updates on the status of your delivery.
Question: How about sales tax?
Answer: There is no sales tax to buy on our website!
Question: Does your massage chair come with warranty?
Answer: YES! We offer a 3-year warranty (parts and labor) on all massage chairs, with a 6-year warranty on the 301 flagship model!
4D means that the massage roller can be adjusted by width, height, depth and speed.
Zero gravity chairs are recliners designed to suspend your body in a neutral posture where your feet are elevated in alignment with your heart. When reclined in a zero gravity chair, you experience a weightless sensation, allowing you to deeply relax and release tension.
We manufacture and distribute our chairs which allows us to offer a high quality massage chair at budget friendly prices.
Yes, Smart Massage Chairs come with customizable settings, allowing users to adjust the massage intensity, speed, and focus areas. Some models also offer pre-programmed massage modes catering to different preferences.
Our massage chairs come with fully assembled
Information
- Email: support@kollecktiv.com
- WhatsApp: +1 (706) 452-1787
- Phone: 16574005374
- Warehouse Address: 1021 N Todd Ave, Azusa, CA 91702, US
- Our customer service working hours: 09:00-21:00 (Mon-Fri); 10:00-22:00 (weekends/holiday)
- All emails will be replied within 24 hours.
Free Return & Refund
Secure Payment 3DS2
