WARRANTY
At Kollecktiv, we stand behind the quality of our massage chairs and want our customers to be completely satisfied with their purchase. Here are the details of our warranty policy:
Warranty Period:
- We offer a 3-year limited warranty on all our massage chairs (*6-years for #301 model）, covering defects in materials and workmanship for a period of 3 years from the date of purchase. The warranty period may vary by product, and customers should refer to the specific product page for details.
Warranty Claim Process:
- To make a warranty claim, customers should contact Kollecktiv customer service and provide proof of purchase and a description of the issue. Our customer service team will work with the customer to troubleshoot the issue and determine the appropriate course of action.
Warranty Coverage：
- Unlimitedtechnical support
- Parts covered for 3 years
- Labor covered for 3 years
Warranty Limitations：
- All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary.
- This warranty is not transferable.
- This warranty is valid in the continental United States only.
- This warranty does not cover products purchased or obtained from unauthorized resellers.
Warranty Exclusions：
- The warranty does not cover any loss or damage caused by the following reasons: improper installation; failure to follow operating instructions; unauthorized repairs; changes or modifications to the original state; power supply issue; damage caused by transportation, rust, corrosion, sand, dirt or natural disaster.
- The softening of foam and filling composite materials in pillows, cushions, and memory foam is a natural occurrence and does not constitute defects within the scope of this warranty.
- Fading, wear, and pilling of fabrics are natural phenomena and do not constitute defects within the scope of this warranty.
- Natural marks, textures, and dye variations in leather do not constitute defects within the scope of this warranty.